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About Sonder by Marriott Bonvoy

Sonder by Marriott Bonvoy is a leading brand of premium, design-forward apartments and intimate boutique hotels serving the modern traveler. Launched in 2014, Sonder offers inspiring accommodations and innovative, tech-enabled service in prime locations across 40 markets, spanning ten countries and three continents. 

 

Sonder was first introduced to Marriott Bonvoy on October 30, 2024, with an “early access” period allowing Marriott Bonvoy Members the ability to earn and redeem Marriott Bonvoy Points in a limited capacity for their Sonder stays booked through Sonder channels.

 

Sonder is now fully integrated into the Marriott Bonvoy family! What exactly is changing? Marriott Bonvoy members will be able to book stays at Sonder through Marriott channels, receive exclusive member benefits, and earn beyond their room rate. 

 

Still have questions? See below for more information.

 

FAQs

 

How can I tell which Sonder by Marriott Bonvoy properties are participating in Marriott Bonvoy?

 

All Sonder properties are now participating in Marriott Bonvoy!

 

For Sonder, specifically, “full” participation in Marriott Bonvoy means: 

  • The Sonder property is only bookable via Marriott channels (Marriott.com, the Marriott Bonvoy app or Marriott Bonvoy® Customer Service), including redemption stays 
  • Members will receive member benefits (see detailed outline below)
  • Members will earn on all Qualifying Charges (beyond just room rate)

What do I need to do before my stay at a Sonder by Marriott Bonvoy® property?

After making a booking with Sonder, members will receive an email from the Sonder Reservations Team (reservations@sonder.com) outlining Sonder’s required Pre-Arrival Verification process, which must be completed prior to arrival in order to receive unit and access code information. Not all Sonder properties have staffed front desks, which is why this is mandatory prior to arrival.

 

Note: While most Sonder properties only require one Pre-Arrival Verification submission for your account, certain properties are required by law to verify every stay, even if you’ve stayed at that particular property before.

 

The Sonder app is also recommended for members to manage all aspects of their stay, including exclusive features only available in the Sonder app.

 

How many Marriott Bonvoy® Points and Elite Night Credits will I earn with Sonder?

 Sonder Hotels

  • Ten (10) points per USD spent on all Qualifying Charges
  • One (1) Elite Night Credit per Qualifying Night

Sonder Apartments

  • Five (5) points per USD spent on all Qualifying Charges
  • One (1) Elite Night Credit per Qualifying Night

 

What is considered a Qualifying Stay to earn Marriott Bonvoy® Points at Sonder with Marriott Bonvoy®?

 

Sonder by Marriott Bonvoy properties will offer the following member benefits:

 

 

Member

Silver Elite

Gold

Elite

Platinum Elite

Titanium Elite

Ambassador Elite

Member Rates

Ultimate Reservation Guarantee

 

Bonus Points

 

10% Bonus

25% Bonus

50% 

Bonus

75% 

Bonus

75% 

Bonus

Late Checkout*

 

Priority*

2:00 pm*

4:00 pm**

4:00 pm**

4:00 pm**

Guaranteed Welcome Gift

   

500 

Points

1,000

Points

1,000

Points

1,000

Points

Enhanced Room Upgrade*

   

Dedicated Elite Support

     

48-Hour Guarantee**

       

Your24™

         

Ambassador Service

         

* Based on availability 

**At Sonder Apartments, 4pm late checkout is based upon availability, 2pm guaranteed 

***At Sonder Apartments, 48-Hour Guarantee applies to standard rooms only



Can I redeem Marriott Bonvoy® Points for Stays at Sonder?

Members can book redemption stays as they normally would on Marriott.com, the Marriott Bonvoy app or by calling Marriott Bonvoy® Customer Service.

 

How do I modify or cancel my Sonder by Marriott Bonvoy redemption reservation?

Members can modify their redemption reservation as they normally would on Marriott.com, the Marriott Bonvoy app or Marriott Bonvoy® Customer Service.

 

How can I tell whether I’m booking/staying in a Sonder Hotel or Sonder Apartment?

The property name includes either “Apartment” or “Hotel”.

 

What if I booked my reservation via Sonder channels, not via Marriott channels?

As long as you:

  • Input your Marriott Bonvoy member number into the reservation before checking out on Sonder.com or the Sonder app, and 
  • The name of the Sonder property is not on the limited participation list below

You can expect to receive full Marriott Bonvoy participation, including member benefits and Earn on all Qualifying Charges with no action required.

 

I forgot to add my Marriott Bonvoy® number to my Sonder by Marriott Bonvoy Reservation. Is it too late to add? 

Follow the steps in this article for How to Add a Marriott Bonvoy® Account Number to a reservation.

 

Who should I reach out to for customer service support, Marriott or Sonder?

Contact Marriott Bonvoy® Customer Service for all customer service support inquiries with the exception of questions related to Pre-Arrival Verification, the use of Sonder Credits and support for the Sonder App, which should continue to be directed to the Sonder Support Team. 

 

Can I Book a Sonder Reservation on Marriott.com and Sonder.com?

All Sonder properties are bookable on Marriott channels.  When you access Sonder.com to book a new reservation, you will be taken to Marriott to complete your reservation. 

 

I have Sonder Credits – how can I use them on my reservation? 
Contact the Sonder Reservations Team.

 

I am a Marriott Bonvoy® Member. Do I also need to download the Sonder App?

Members can use the Marriott Bonvoy app to shop, book, modify and cancel Sonder reservations.

 Although not required, we encourage members to download the Sonder app in addition to the Marriott Bonvoy app to make the most of their stay with Sonder. The Sonder app can be accessed via your Marriott Bonvoy credentials – no separate account required. 

Members can utilize the Sonder app to verify and view essential stay details around room access, amenities, early check-in, late checkout, parking and chat with the Sonder digital concierge team 24/7. It's also where Members can request housekeeping services, extra towels or anything else. 

 

When I log into the Marriott Bonvoy® App will my Sonder reservation appear in 'My Trips' if I gave Sonder my member number?

Yes, reservations at fully participating Sonder properties will appear in the “Trips” section of the Marriott Bonvoy app and the Marriott Website.

 

How do I report missing Points or Elite Night Credits from a stay with Sonder by Marriott Bonvoy?

If it has been more than 10 business days, members should submit a Missing Stay Request using our standard online form.

Note: Marriott Bonvoy member account log in will be required.

 

How do I join Marriott Bonvoy® and start earning on Sonder stays?
Joining is easy and free, click here to create an account now.


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